Operations
Manager

Area: Leadership Team

Location: UK/International

Closing Date: 8th March 2019

Contract: Permanent (Full-time)

Who We Are

EPIC Risk Management is an award-winning, independent, gambling harm minimisation consultancy.

Our company philosophy – “to make gambling safer and fairer for all” is at the heart of everything we do, ensuring that we create maximum value and impact for our clients. We believe that we have the best client base in the business, including the likes of Kindred Group, New Zealand Rugby, the Professional Cricketers Association, Sky Betting and Gaming, The English Football League, the British Army, Chelsea FC and more recently GVC Holdings. We work professionally, discreetly and effectively in improving processes, ensuring sustainability and providing high quality risk management and education services.

Our work has been recognised with both social and business awards, including recent accolades from Lloyds Bank National Business Awards, NatWest Great British Entrepreneurs Awards and social recognition through both UnLtd and Big Issue Invest.

Our ethos is simple – we only employ brilliant people who
do brilliant work and are brilliant to work with. We need people like this within our team to ensure we continue
to deliver truly outstanding work for our clients and grow accordingly. It is our belief that amazing work can only be achieved with diversity of minds and thoughts, and an inclusive culture that allows everyone to bring their true selves to work.

To attract and develop great people we also need great managers and this role will be crucial in developing our position in the RET market as part of the new National Gambling Strategy and with clients across the highest risk sectors for gambling harms.

Purpose of Job

This is a senior, key position within the business, working closely with the CEO and senior stakeholders to ensure all parts of the business are maintained and grow. This person will be a conduit between the CEO and other members of the team. We want this person to oversee and supervise the quality of service and delivery that EPIC is now known for with high profile clients.

The position will involve the following areas of responsibility:

  • Ensure all operations are carried out in appropriate, cost effective way
  • Examine financial data and use them to improve profitability and report professionally through to the CEO and board
  • Demonstrable experience developing, and delivering on, a strategic plan
  • Demonstrable knowledge of professional governance frameworks
  • Improve operational management systems, processes and best practices
  • Motivate and supervise the team to produce great results
  • Work flexibly within the business
  • Devise strategies that meet the needs of the customer
  • Exceptional organisation and prioritisation skills with the ability to manage a high volume of tasks.
  • People management, and/or coaching skills /training facilitation
  • Ability to interface professionally and effectively with regulators, legal advisors & external companies

Essential Skills

  • Minimum of 3 – 5 years’ experience in an Operations Management role or similar
  • Critical thinking skills and problem-solving abilities
  • Deadline orientated with unbelievable work ethic
  • Exceptional communication skills and experience working with high profile clients
  • Superb IT and presentation skills across Word, Excel, PowerPoint, Publisher
  • People management, and/or coaching skills /training facilitation
  • Ability to interface professionally and effectively with regulators, legal advisors & external companies

Desirable Skills

  • Ability to think out of the box, investigate and resolve problems efficiently
  • Conflict management
  • Demonstratable knowledge of the gambling industry

Person Specification

  • Passion for delivering excellent service to clients
  • Collaborative approach to work
  • Flexible and creative approach to problem solving
  • Willingness to learn and develop
  • Well organised, approachable, innovative individual
  • Energetic and personable

How to Apply

  • CV
  • One page covering letter to describe what you can bring to the EPIC team in this position.

In the first instance please send the above to claire@epicriskmanagement.com

Please include salary expectations.