Internal Communications Officer

Reporting to the Head of Communications, we are looking for an exceptional Internal Communications Officer to join our growing team. This is a newly created role within the business to manage the firm's internal communications.

Main Responsibilities

  • Coordinate and manage the internal communications plan for EPIC Risk Management, with overall responsibility for the editorial and content execution on the staff intranet.

  • To advocate the critical business importance of internal communication and support the consistent use of the brand across the organisation.

  • Continually evaluate the success of internal communications, working with a broad range of stakeholders, measuring success and monthly reporting for Internal Communications metrics.

  • Plan, create, edit, design and write content for documents and channels, ensuring our people get the right information when they need it in creative, compelling ways with the main emphasis of driving traffic and engagement on the newly launched staff intranet.

  • Show proactive management and maintenance of all online communication tools, mainly staff intranet but also Slack and

  • Provide a communications plan for each internal event detailing the target audience and plans for reaching them

Wider Departmental Support

  • Assist the Communications Manager to review, proofread and edit a wide range of content, ensuring communications channels are consistent in terms of style and tone of voice across the company.

  • Assist in the organisation and general logistics of regular internal events including all-staff digital, in-person or mixed town hall sessions, breakfast meetings etc.

  • Support the facilitation of face-to-face and online employee events, liaising with the Events and Wellbeing Manager plus key stakeholders within multiple teams and coordination of staging, marketing said events and technology support.

  • Support the drafting of communications for internal all-staff events including invitations and supporting materials as well as the distribution process.

  • To assist the post-event feedback process via surveys etc.

  • Provide external communications support on occasion when other departmental staff are travelling or on leave.


To be successful in this role you’ll need the following skills and experience:

  • Previous experience in an internal communications role or similar

  • Experience in delivering and creating communications with confidence to execute content across multiple channels

  • Strong experience in creating and editing lively, dynamic content for a digital audience

  • Great communicator with excellent verbal and copywriting skills

  • Ability to manage internal stakeholders in a fast-paced environment

  • Excellent verbal and written communication skills

  • Exceptional communicator with a people-centric approach to collaboration

  • Strong analytical and problem-solving skills

  • Excellent organisational skills and attention to detail

  • A passion for creative writing with the ability to write content from scratch

  • Proven experience in managing relationships with key stakeholders

  • Self-motivated with a can-do attitude and the ability to plan and multi-task

  • Excellent IT skills including the use of Microsoft Office, Adobe Suites and experience using Content Management Systems

Desirable Non-Essential Skills/Qualifications:

  • Experience using video editing software

  • Strong experience

Internal Communications Officer


Full Time

Appley Bridge, Hybrid