Gambling Industry

Reducing gambling-related harm alongside the operators

Working directly alongside our clients in the gambling industry we deliver first class training and coaching to key customer-facing teams. Our training material is created especially with your team in mind using powerful first-hand experiences and storytelling to bring the subjects to life.

We use tried and tested learning models as well as our own bespoke tools and frameworks to underpin learning that will be impactful and memorable. We believe that great training comes with a solid program to embed the learning, ensuring that the effectiveness lasts and creates real change.

Consultancy is a key part of our work in this sector. We offer thorough reviews of working processes, products, culture, design and much more. We bring you the unique perspective that EPIC has to offer through lived experience reviews, academic research and professional oversight.

Using a collaborative agile approach, we analyse your needs and provide a mapped out approach for improvement in all areas of safer gambling, compliance, AML, fraud, customer care and employee wellbeing.

We offer an extensive range of services tailored specifically to your business, including in-house training & development, call listening, webinar training, consultation, key case reviews and much more in order to better protect your colleagues and customers whilst mitigating the threat of regulatory sanctions.

Our services inform and empower gambling operators to better identify and interact with vulnerable customers at key trigger points throughout their gambling journeys.

Why the Gambling Industry?

Approximately 420,000 adults are classed as moderate risk and 1.4 million adults in the UK are at a low risk of problem gambling

Gambling Commission Report 2019

50% of online gamblers use their mobile to gamble

Gambling Commission Report 2019

Approximately 265,000 adults are problem gamblers

Gambling Commission Report 2019

Who We Work With


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